This policy explains how MIRHEA handles personal information when you visit mirhea.com or contact us about our workflow-automation services.
Who is responsible for your information?
MIRHEA is the controller of the personal information described in this policy. For privacy questions or requests, use the contact form and write “Privacy request” at the beginning of your message.
Information we collect
When you use our contact form or email us, we may collect your name, email address, company name, selected document workflow, approximate monthly document volume, subscription interest, the information in your message, and any later correspondence. Our hosting and security providers may also process limited technical information, such as IP address, browser type, device information, request time and security logs, to deliver and protect the website.
How and why we use it
- To review and respond to your inquiry.
- To discuss, prepare or deliver requested services.
- To maintain website security, prevent abuse and diagnose technical problems.
- To comply with legal obligations and establish or defend legal claims.
Our legal bases are taking steps at your request before entering a contract, performing a contract, complying with legal obligations, and our legitimate interests in responding to business inquiries, operating the website securely and developing our services. Where consent is required, we will request it separately.
Who receives the information?
We share information only when necessary with service providers that support website hosting, security, email and contact-form delivery. The contact form currently uses FormSubmit to deliver your inquiry to MIRHEA. These providers process information under their own infrastructure and safeguards. We may also disclose information when required by law or to protect legal rights.
International transfers
Some service providers may process information outside your country or the European Economic Area. Where required, we rely on an adequacy decision, standard contractual clauses or another lawful transfer safeguard.
How long we keep it
General inquiries are normally retained for up to 24 months after the last meaningful contact. Information connected with a client relationship, contract, accounting record or legal claim may be retained longer where required by law or reasonably necessary. Security logs are retained according to our providers’ operational schedules.
Your rights
Depending on the law that applies, you may ask to access, correct, erase or restrict your personal information, object to processing, or receive portable data. Where processing relies on consent, you may withdraw it at any time. You may also lodge a complaint with the data-protection authority in your country, including an EU or EEA supervisory authority where applicable.
Security
We use reasonable technical and organisational measures to protect information. No internet transmission or storage method is completely secure, so please do not submit confidential, sensitive or special-category information through the general contact form.
Changes to this policy
We may update this policy when our services, providers or legal obligations change. The latest version and its effective date will remain available on this page.
← Back to MIRHEA